Refund policy

T Box Golf Return Policy

If customers are unsatisfied for any reason, may ship the items back to T Box Golf within 30 days of receiving them. They will then receive 100% back in-store credit or 100% money-back (minus a 3% - $15 minimum - restocking fee and other potential deductions based on condition change).

The 30-day Guarantee applies to all new or pre-owned clubs purchased online. For pre-owned clubs, a customer will receive 100% money back (with a 3% - minimum of $15 - restocking fee) or 100% store credit match if the items are returned within 30 days of initially receiving the item, in similar condition as the time of purchase, and it is the customer’s first return of that club type for the year (different types include drivers, fairway woods, hybrids, irons, wedges, and putters). If a club is brand new when shipped (in the wrapper), and not returned in the same condition, a deduction will occur as the club will have lost market value. A 45% restocking fee is applied if the item’s condition has changed considerably; however, T Box Golf reserves the right to increase the number if the damage is deemed significant, and if the club is designated as unusable or unsellable (due to physical club condition), return funds may not be guaranteed. If a customer is returning a second club of the same club type in a year, he or she will receive 75% money back or 100% store credit match.

If a customer customizes the golf clubs during their initial purchase, any return is subject to a minimum 50% deduction in value.  

No credit or money-back refunds will be initiated until the club or clubs have been completely returned to T Box Golf and has been inspected by the T Box Golf team. Only orders that purchased standard shipping will have their original shipping cost also refunded; orders that purchased express or priority shipping will not have shipping refunded. 

(note: for orders in Canada and outside the continental United States, the buyer will pay return shipping)  

T Box Golf Cancellation Policy
For any order that is cancelled before the item(s) has shipped, T Box Golf will deduct a standard 3% fee - to cover the cost of the transaction. There are no minimums for this cancellation policy and the 3% will be applied to all orders automatically.